Return & Refund Policy — Simply Elegant Finds Co.

Thank you for shopping with Simply Elegant Finds Co.! Because our bonnets are worn directly against your hair and scalp, we're only able to accept exchanges — not refunds — and only under the conditions below.

Exchanges

• We accept exchanges within 14 days of delivery.
• Items must be unworn, unwashed, and in their original packaging with tags attached.
• To start an exchange, contact us at simplyelegantfinds1@hotmail.com with your order number and the issue (wrong size, color, or design).
• Once we receive and inspect your returned item, we'll ship your replacement.

Return Shipping

• Customers are responsible for return shipping costs on exchanges.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.

Damaged or Incorrect Items

• If your bonnet arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at simplyelegantfinds1@hotmail.com with a photo of the item.
• We will send a free replacement or issue a full refund at no cost to you — our mistake, our responsibility.

Non-Returnable Items

• For hygiene reasons, we cannot accept returns or exchanges on any bonnet that has been worn, washed, or removed from its original packaging, except in cases of damage or defect as described above.

Questions?

Reach out to us at simplyelegantfinds1@hotmail.com — we're happy to help.